Terms and Conditions

These terms and conditions (these “Terms of Service”) were last updated on 8/07/2025.

As described under the section heading “Dispute Resolution, Binding Arbitration, and Class Action Waiver”, these Terms of Service contain a binding arbitration agreement and class action waiver. You agree to submit any disputes between us exclusively to individual arbitration and not sue in court, except in limited circumstances described below.

The content of the www.harbormastertoy.com website (the “Website”), the services provided through the website, and the Harbormaster Toy mobile application (the “Mobile App”) are provided by the Harbormaster Toy Company, LLC, a Massachusetts limited liability company (“Harbormaster”, “we”, “us”, “our”) access to and use of the Website, the Mobile App, and all services provided by Harbormaster Toy Company via the Website and Mobile App including without limitation our subscriptions, products, books, media and related materials, and gift cards (collectively, the “Services”). You may also be provided additional terms and conditions with respect to specific Play Set Subscriptions, App Subscriptions, Print and Video products, and Gift Cards (“Specific Policies”), which shall apply in addition to these Terms of Service, with the Specific Policies superseding any conflicting terms in the Terms of Service.

If one or more of the provisions in the Terms of Service are null and void or should be nullified, the other provisions of these Terms of Service will remain fully applicable.

These Terms of Service apply to the Harbormaster Toy Website and Mobile App users, customers, and prospective customers located in the United States and Canada. If you are located (i) in the European Union of the European Economic Area (collectively, “European Union”), the United Kingdom, or Switzerland, or (ii) Australia, Singapore, or New Zealand please refer to harbormastertoys.eu/pages/terms-and-conditions.

ACCEPTANCE OF TERMS

By using our Website, Mobile App, creating an account, or purchasing or subscribing to our Services, you accept these Terms of Service. Please read them carefully, as they may be subject to change. We may revise these Terms of Service at any time. Any revisions will be posted on this Website. Your continued use of the Website, Mobile App, or Services will indicate you understand and accept the Terms of Service as revised.

PRIVACY STATEMENT

All information collected through the Website and Mobile App is subject to our Privacy Statement, which is hereby incorporated into and made part of the Terms of Service.

REGISTRATION AND ACCOUNT CREATION

To make purchases, you may register and (“Account”) or check out as a guest. You may need an Account to access the Mobile App. For us to successfully provide you the Services, we may need you to provide us with:

  1. A shipping address within the United States or Canada (unless creating an Account for gift card purchases); and

  2.  A valid credit card number (your “Credit Card”) and/or any billing information or payment methods you might have the right to use (collectively, “Account Information”).

As a registered user, you acknowledge and agree that we may use such information to communicate with you about Services. We may also send you special offers and commercial email messages, which you may opt out of by selecting the unsubscribe link provided in the email correspondence. You may update your Account Information at any time, but please be advised that we reserve the right to use your new Account information to process future purchases of our Products and Services, including for any ongoing Subscription that was ordered using different Account information.

You are responsible for protecting your Account from unauthorized use, and you are responsible for all activity that occurs on your Account (including without limitation financial obligations). You agree to notify us immediately if you believe that your login or password has been used without your permission so that appropriate action can be taken. We are not responsible for losses or damage caused by your failure to safeguard your login and password.

TERMS OF SALE

The following terms explicitly apply to your purchases of products (our than our App Subscription) and gift cards offered on the Website or Mobile App (hereafter “Products”), whether by way of a direct purchase, subscription or otherwise.

Purchasing Products. By clicking on “Confirm Order” you are placing a binding order for the Products that you have selected for purchase. Once you have submitted your order, we will send you an email confirmation of your order. A binding contract is formed when you receive the order confirmation form us. Please note that, by way of exception, we are under no obligation to deliver your order in the event of inaccuracies, errors, Product unavailability, or for any other reason. Your order is exclusively based on the information provided by you for this purpose, and we may rely on the correctness and completeness of said information.

Product Descriptions. We try to make the Website and the Mobile App thorough, accurate, and helpful to our customers. Nonetheless, there may be times when certain information contained on the Website or Mobile App may be incorrect, incomplete, or inaccurate, or appear inaccurate because of the browser, hardware, or other technology that you use or other errors. We apologize in advance for any such errors that may result in an incorrect price, inaccurate description, or item unavailability, or that otherwise affects your order. We reserve the right to correct errors (whether by changing information on the Website or Mobile App or by informing you of the error and giving you an opportunity to cancel your order) or to update product information at any time without notice.

Availability and Pricing. Harbormaster Toy Company reserves the right to change the prices and available Products at any time. Any product that you have already paid for as of the date of such notice will not be affected by such price changes. Quantities of some Products may be limited, and stock cannot always be guaranteed. The prices listed in the offer at the time of the order shall apply. The prices are quoted in US Dollars (USD). If you are using an IP address that does not reflect your geographic location, you are responsible for reviewing the currency that is displayed and confirming that you accept the price of the Products in such currency before submitting an order. We may occasionally make errors in stated prices on the Website or Mobile App. If a Product’s correct price is higher than the listed price, we will, in our discretion, either confirm the correct price with you or cancel your order and notify you of such cancellation.

For some shipping locations, the cost of shipping and handling will be added to your order in addition to the Product price and, for other shipping locations, the Product price includes shipping and handling costs. Any shipping and handling costs that will be added to the Purchase price are shown during the ordering process before you submit your final order. Until the purchase price has been fully paid, the goods remain our property (or in the case of a third party involved, the property of the third party).

Taxes. We have the right to charge you any taxes or duties that we believe we are required to pay or collect related to your purchase. For some shipping locations, applicable taxes and duties will be added to your order in addition to the Product price and, for other shipping locations, the Product price includes applicable taxes and custom duties. Any taxes and duties that will be added to the Purchase price will be shown during the ordering process before you submit your final order.

Payment. You authorize us (and any payment processor) to charge your payment method for all purchases you make. We accept the forms of payment stated on the Website, which may include the following, among others:

  1. Credit cards (Visa, Mastercard, American Express)

  2. Shop Pay

  3. Paypal

  4. Apple Pay

For credit card payments, we charge the Credit Card when your order is processed. The bank issuing the Credit Card may control when to release funds in the case of an order cancelation or refund. We reserve the right to use the payment information you provide to us in connection with this payment to provide a better service to you should you wish to use the Service(s) again in the future and to protect us from fraud and or other losses. For example, if you update your Credit Card or billing information on file with us for any reason, including in connection with a purchase of our Products, we reserve the right to use the new Credit Card and/or other billing information to process future purchases of our Products that was ordered using a different Credit Card and/or billing information.

Completion of a payment transaction is contingent upon: (a) you are providing complete personal, account, transaction, and any other information needed; (b) authorization of the payment by your credit or debit card company; and (c) acceptance of your payment. You may cancel your payment prior to your final submission of it to us. We may, in sole discretion, cancel your payment at any time by providing notice to you through your contact information or my notice when you attempt to make a payment. We may cancel a payment or prevent you from initiating future payments for any reason, including, without limitation, the following: (i) if you attempt to use the Services in breach of any applicable law or regulation, including the card network rules or regulations; (ii) if you use the Services in breach of the Terms of Service; (iii) if we suspect fraudulent, unlawful, or improper activity regarding a payment; (iv) if we detect, in our sole discretion, that your payments have excessive disputes or high reversal rates or present a relatively high risk of losses; or (v) if you fail to cooperate in an investigation or provide additional information when requested.

Orders and delivery. We have the right to refuse, cancel, or limit the quantities of any Product orders. We will not be liable if a Product is unavailable or if shipment is delayed. The terms of delivery stated by us are always target terms and do not apply as deadlines. Exceeding these terms does not oblige us to pay any compensation, but it gives you the right to terminate the agreement. We are entitled to deliver a similar Product of similar quality to the ordered Product if the ordered Product is no longer available. If and insofar as required for the execution of the order, we have the right to have certain activities performed by third parties, namely delivery of the orders.

Contact

Please contact us with any questions. Our customer service team is available. 
Monday to Friday: 9 am - 5 pm EST at: help@harbormastertoys.com