Return Policy

Limited Warranty

At Harbormaster Toy Company we stand by our products which are designed to last for years. Every one of our products goes through several levels of quality control before it is shipped. Please note that this warranty is limited to damage in shipping, missing and/or defective parts. This means that the warranty does not cover damage from abuse, cosmetic wear that does not affect the safety or function of your product. Any normal scratching, denting or wear that occurs while enjoying your Harbormaster Toy.

To ensure that our product and quality control teams have a chance to evaluate defects and continuously improve our products, we require that a product is returned to us before we ship a replacement. If your Harbormaster Toy product breaks or is somehow faulty, send us a note via email, and we will respond with answers and assistance at: help@harbormastertoys.com

Refund Policy

You may return an unused item in a like-new condition, in its original packaging within 30 days. A refund of the merchandise and taxes will be given, however shipping and handling for the delivery and pick up will not be refunded. Refunds will be issued in the same method of payment as the original payment. Example: a purchase made with a credit card; the refund will be issued to that original card account. Please note that we may request for you to email/send pictures of damaged or defective merchandise before refunds apply. Returns must be sent to: Harbormaster Toy Company, LLC, PO Box 1234, Plymouth, MA 02360

Refund Return

Once we receive your item we will refund you within 5-7 business days, the cost of the product excluding shipping and handling charges. Your bank or credit institution may require additional time to post transactions to your account. We will process the refund using the same method of payment that was used when your original order was placed.

What is Return Policy

For orders in the USA, if you are not satisfied with your order, you may return it within 30 days of purchase for a refund (less the shipping charges.) Please contact us at: help@harbormastertoys.com with a photo of the product, your purchase order number, and the reason for your return. We will not accept returned items that have visible signs of usage or have been altered or damaged. If your returned item is ineligible for a refund because it is not in new or original condition, you will be responsible for shipping costs to have the item returned to you. Return packages can be shipped via any shipping service at your expense. We recommend using a trackable and insured service since we are not liable for any lost or undelivered packages. Once your merchandise is received, reviewed, and approved, we will start the refund process. If your order was placed over 30 days from date of purchase, we cannot offer you a refund. However, we would be able to offer you a store credit. Unfortunately, due to high shipping costs and longer transit times we cannot offer returns or exchanges for international orders.

Exchanges

We do not offer exchanges. You are more than welcome to return your items by following the instructions in the return policy section above. Once you have completed our returns process, you can proceed with purchasing the items you wish to receive.

Damaged in Shipping

If your Harbormaster Toy has been damaged in shipping, please reach out to: help@harbormastertoys.com and we will get in contact within 2-3 business days. To offer a replacement, you must reply to us within 7-10 business days after delivery.

Entering Incorrect Address

If your order is placed and confirmed, we are not responsible for your shipment if you entered an incorrect shipping address. If you notice the incorrect shipping address after ordering, please notify us within 24 hours and we will attempt to contact the shipping service of the correct address. If no action is taken on your part and the shipment is returned, we will offer you a refund minus the original shipping charges plus a fee of 20% of the order for restocking. If your order was shipped via USPS, we will not be able to correct your address and you will need to place your order again. We will refund you only if the original order is returned to us.

Lost Items

If you lost a part or item from a product in our store catalog, please reach out directly to help@harbormastertoys.com. We offer some replacement parts at a nominal cost and require you to cover shipping costs for the replacement.